Below are some of the most commonly asked questions each of our departments
receives. If, after going through them, you still have questions, please use
the "contact us" link above and we'll be happy to help!
How do I get started?
An intake session with the Illinois
Department of Rehabilitation Services (DRS) is the first step. There you
will meet with a counselor who will refer you to Cornerstone Services,
Inc. Upon a referral from DRS, an intake meeting will be set up with
Cornerstone Services, Inc., either at the Joliet office or the place of
your choosing. Through your service, your DRS counselor will work in a
team effort with your Cornerstone Career Counselor to assure you are
receiving only the highest quality of services.
Who do you serve?
We serve all individuals who have a
disability. Whether it is a mental illness, a physical disability, an
intellectual/cognitive disability (or any combination of those), we have
staff who are ready to assist you in developing your personal employment
Who will work with me?
Your primary contact at Cornerstone will
be your Career Counselor. Career Counselors typically work with
consumers by geographic area, so that we may be as accessible as
possible. On an as-needed basis, you may work with other Cornerstone
professionals such as Social Services Manager, Job Developers, and
Employer Consultants (job coaches).
What is an assessment?
An assessment can also be referred to as
a “job tryout”. Consumers can test their abilities to complete certain
jobs of their interest, or they may simply observe the job being
completed in it’s typical occupational setting. The length and intensity
of assessments can vary from a few hours to a couple of days.
Cornerstone Services has almost 200 sites in a wide range of professions
to perform assessments in.
Do I have to work full-time?
Absolutely not. The Career Solutions
staff assists individuals in finding positions that meet their needs:
from full-time with benefits to a few hours per week.
Do I have to find work in the Joliet/Will County Area?
No. Cornerstone has helped consumers find
positions in a wide geographical area, including: Bolingbrook,
Naperville, Chicago Heights, Plainfield, Wilmington, Dwight, Coal City,
and many other locations. While we do base our services at our Joliet
office, we have some regional flexibility when helping individuals
achieve employment in surrounding communities.
How will I get to work?
If transportation is an issue,
Cornerstone staff are ready to assist you in finding public
transportation alternatives and private sources to get you to your place
Will I get support once I’ve found a job?
Yes. Cornerstone provides job-retention
services as intensive and for as long as is required. We have specially
trained Employer Consultants (job coaches) that are prepared to assist
you on or off the job site to make sure you are able to do your best!
How many people have you helped in the past?
Cornerstone Services, Inc. has been in
existence since 1969. We have a good track record when it comes to
helping people find and keep a job. We have a daily enrollment of around
300 individuals. We help secure about 120 jobs each year, on average;
and we also perform about 200 job try-outs each year, on average.
Behavioral Health Services|
How do I start?
The first step is to call Cornerstone Services,
Inc.’s Behavioral Health Department to learn if you qualify for services. Please
815.774.3245 for general community housing information,
815.774.3661 for information regarding the HOPWA program
815.774.3660 for information regarding the Veteran’s housing program
815.774.3254 for information on outpatient therapy and psychiatric services
815.774.3253 for information on our Psychosocial Rehabilitation Program
Who will I talk to?
You will speak to a qualified staff member that
can let you know more about the services offered through the Behavioral Health
Department and whether or not you qualify for the services you are inquiring
What should I expect as part of the process?
If you qualify for services, the staff member
will let you know how soon those services may be available (waiting lists are
common). They will take your name and contact information as well as other
information such as: your mental health diagnosis, current and historical mental
health treatment, current psychotropic medications, current living arrangement,
number of household members, substance abuse history, criminal background and
urgent needs. Although you many not have access to immediate services through
Cornerstone Services, Inc., the staff member you speak to over the phone will
strive to provide you with information regarding alternate housing and mental
health services if possible.
How do I pay for services?
Program services are provided at no cost to
individuals who have Medicaid insurance. Some additional funding sources exist
for outpatient services, please call for further information. If you have
questions about Medicaid eligibility or are interested in applying for Medicaid,
please contact your local Department of Human Services office.
I am homeless. Do you offer immediate housing services?
No. We do not provide emergency housing services and we
are not an emergency shelter. If you need emergency housing services, please
contact local homeless shelters. Because we have a specific amount of funding
available, we can only provide housing services to a limited amount of people at
one time. In addition, our program is a housing and mental health program for
individuals with serious and chronic mental illnesses, so not all individuals
who are homeless will qualify.
I need therapy and medications today. Can I see a psychiatrist and
counselor right away?
Cornerstone Services, Inc. will attempt to
provide you with psychiatric and counseling services as soon as possible, but
same-day services are generally not available. You may contact the Outpatient
Services Coordinator to learn more about outpatient services and how soon you
will be able to see a psychiatrist and counselor. We are happy to provide
referrals and resource information as necessary and appropriate.
I am interested in receiving Psychosocial Rehabilitation Services, does
this program provide transportation to and from these classes?
Transportation is not provided for the PSR program.
However, the site where these PSR classes are held, 800 Black Rd, is on the 507
PACE bus route in Joliet.
If I am accepted to one of the housing programs, who can live with me?
How much help do I get? How long can I stay in the program?
The client and their dependent children under the age of
18 may live in the home. Individuals who are not on the lease are not allowed to
live in the home. Each case will be reviewed on an individual basis. Final
decisions regarding housing arrangements will be made by the Director of
You will receive a variety of mental health services while
in the housing programs, and typically meet with various treatment team members
several times each week depending on your needs.
The housing programs are “permanent supportive housing” programs, which means
you may utilize the program you are in as long as you need to (unless you are
discharged for non-compliance to program rules). The goal of the housing program
is to move people towards independence in the community. The time to achieve
this goal varies with each individual.
See Residential Services below.
What's it like in one of Cornerstone's homes?
The home itself is like any other house in a
residential area. The two main differences are that there are more bedrooms than
a typical residence and the house is staffed with qualified Cornerstone
employees. Otherwise you'd never know it wasn't like any other house on the
Under careful supervision, clients may learn daily living skills like cooking,
keeping their home clean, and doing laundry. There's plenty of structured
activity as well as leisure time.
Most clients sleep and live in the home, but spend their day at one of
Cornerstone's day programs where they can work, learn and grow.
How do I start services?
Each county in Illinois has an agency that has
been entrusted to evaluate and qualify an adult with a developmental disability
for services that Cornerstone Services can provide.
Where do I call or go?
In Will County, the agency is Service of Will,
Grundy and Kankakee Counties, Inc. You can call them at 815.741.0800
Who will I talk to?
When you call, you'll speak with an intake person
and give them information on the individual you are seeking service for.
What should I expect as part of the process?
Each individual is different and has attended
different school and has different diagnosis. You should expect to meet with an
intake working, provide educational information, medical information and
psychiatric information (if any). Using that information, the intake worker will
assist in finding the services you are looking for.
How much does becoming qualified and the subsequent services
To work with the county agency to become
qualified for services does not cost anything. If there are additional
assessments needed, they may be a cost associated with them. The State of
Illinois and the Division of Developmental Disabilities can be asked to assist
in payment of services for qualification for service.
How are services paid for?
The State of Illinois may contribute to the
individual's budget and the individual generally uses their Social Security
benefits and their Medicaid and Link benefits. Cornerstone staff can assist
clients and families with securing these benefits.
What requirements must be met in order for my child to receive services?
In order to qualify for 24-hour residential
services, a child must be
diagnosed with a developmental disability
between ages 14-20, with plans to transition to adult
services no later than the 21st birthday.
funded by DHS/DDD
Local PAS agents are the responsible entity for screening candidates for DHS/DDD
funding under the Children’s Residential Waiver. Services cannot begin until
funding is approved or transferred and an appropriate opening is available.
If your child requires a higher level of care than we provide, we can assist you
in working with a local PAS agent to secure an appropriate referral.
What is the home like?
Each boy has his own bedroom. There is a common living and
dining area, kitchen, 2-3 bathrooms and a partially finished basement with
storage closets for each resident. The staff office is also located in the home.
Group homes are situated in residential neighborhoods and are nearly impossible
to distinguish from non-group homes. Our goal is to give each resident a fully
community integrated living experience.
How do I know my child will be safe in the home?
Staff take all necessary precautions to ensure the safety
and well-being of the residents. Outside doors are kept locked and have alarms.
The alarms are in place to provide an audio cue that someone has entered or
exited the home. Smoke alarms, carbon monoxide detectors and a sprinkler system
are also in place. Safety drills are run each month with all residents. The
backyard is large, fenced and has locking gates. Staff are trained in First Aid
and CPR, as well as non-violent Crisis Prevention Intervention (CPI). There are
always at least two staff members on shift at any given time, with additional
staff on shift during busy times and days off of school.
Cornerstone follows staffing regulations set forth by DCFS and DHS. All staff
complete criminal background checks, fingerprinting and driving record checks
prior to be hired. Staff also complete 120 hours of the on-the-job training
before working individually with the residents. Overnight staff members are
awake and alert at all times. No staff are allowed to sleep at anytime while on
What types of activities do you do with the children? What is an average
While each resident’s daily routine will have some
variation, most weekdays run similarly due to the residents’ school schedules.
In general, the residents start their days with beginning their morning hygiene
routines and eating breakfast together. Hygiene routines are finished, school
bags and lunches are packed and residents are transported to their respective
schools by school buses. Upon returning home, the boys are invited to have a
snack. Those who have homework are assisted by staff with completion of it;
those without homework have free time to engage in their chosen activities.
Additionally, staff will assist the boys in working on a variety of personalized
programs and household chores. This may include working on budgets, doing
laundry, learning home maintenance skills, or any other activities or program
goals the boys need to work on. Dinner is prepared by staff and residents and
the residents eat together. After dinner, there are multiple options. Additional
free time is one option and residents can engage in activities with each other,
read or be read to, work on puzzles or any other number of activities.
Additionally, regular in-home activities are scheduled and include activities
such as arts and crafts, movie nights and dessert nights. Community
socialization activities are also planned during the week and on weekends and
include (but are not limited to) visits to the YMCA, bowling, visits to the
library, going out for dinner, shopping and weather-appropriate outdoor
activities. During the holiday season, residents are invited to participate in
seasonally appropriate activities, such as going to the pumpkin farm,
residential parties where families can join in for dinner and activities,
Christmas parties and other community-based celebrations.
What happens if my child becomes ill or is injured?
Illnesses and injuries can and do happen. Minor illnesses
and injuries that are not life-threatening and non-emergent (i.e. common cold,
scraped knee after a fall outside) are managed by staff and the nurse, and
medical attention is sought when needed. First aid and injury reports, medical
visit reports and medication administration reports are completed as required
and universal precautions are used to avoid the spread of infection. In the
event of a serious illness or injury that requires immediate medical care, a
visit to the emergency room and/or hospitalization or transportation to the
hospital via ambulance, the parents/guardians, the case manager, nurse and
coordinator are immediately notified. Staff will accompany the resident to the
hospital and stay with him until further instruction is given from the nurse,
coordinator or director of the program.
Am I allowed to visit my child?
Yes! Parents/guardians are encouraged to visit their
children as often as possible. Many residents go home with their families for
weekends and holidays, as well as family vacations. Visits may also occur in the
home and families are encouraged to visit their children anytime they wish.
Are sample(s) necessary for the quoting
We would like samples at the beginning of the
quoting process, if available; however, providing sample(s) may not always be an
option for our customers. We attempt to provide the most accurate quote as
possible with as many details that can be provided by our customers. If no
sample(s) can be supplied, we will offer a provisional quote. Once we have all
the components, a final price will be provided.
How much time does it take to complete a
Every project is different and our goal is to
complete our customers’ projects within the time constraints of each customer.
How is pricing determined?
Pricing is determined by a process call a Time Study. We
will break down you project into steps and the price is determined. Additional
costs will include (if needed): tape, polywrap, pallets, transportation, etc.
Can the components be shipped directly to your facility?
Yes, we have docking facilities and the ability to manage
your components until we have everything necessary to complete your project.
Are delivery/pick-up options available?
Yes, Cornerstone can provide pick-up and delivery options
within the Illinois borders. Pricing for transportation will be determined on an
How is quality and accuracy guaranteed?
It is our goal to ensure quality and accuracy with all of
our projects. We have several steps in place to check the work being completed
(i.e., random QA checks, project supervisors checking the work).
Copyright 2010, Cornerstone Services, Inc.
Administrative Offices, 777 Joyce Road, Joliet IL 60436 / p 815.741.7600
/ f 815.723.1177